Refund And Cancellation Policy

At Omnitrix, we are committed to providing our customers with high-quality products/services. However, we understand that there may be instances where you may need to request a refund or cancel an order. Please read our policy carefully to understand your rights and obligations.

1. Order Cancellations

1.1 Before Shipment:

• If you wish to cancel your order before it has been shipped, you can do so by contacting our customer service team at support@omnitrix.in or calling us at +917065776657. We will process the cancellation and issue a full refund within 15 business days.

1.2 After Shipment:

• If your order has already been shipped, cancellation is not possible. However, you may be eligible for a return or refund as per our return policy.

2. Refunds

2.1 Eligibility for Refunds:

• Refunds are applicable only in the following cases:
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [X] days of receiving your order. We will provide a full refund or a replacement at no additional cost.
  • Incorrect Product: If the product delivered is not the one you ordered, you are eligible for a refund or replacement.

2.2 Non-Eligibility for Refunds:

• Refunds will not be provided for the following:
  • Change of Mind: Refunds are not available if you change your mind after purchasing.
  • Incorrect Shipping Address: If you provide an incorrect shipping address, we cannot offer a refund once the order has been shipped.

2.3 Process for Refunds:

• To request a refund, please contact our customer service team at support@omnitrix.in with your order details and reason for the refund. Once your request is reviewed and approved, the refund will be processed to your original payment method within 15 business days.

2.4 Partial Refunds:

• In certain cases, we may issue a partial refund if only part of the order is returned or if the product shows signs of use.

3. Returns

3.1 Return Window:

• Products eligible for returns must be returned within 7 days of receipt. The item must be in its original packaging and unused condition to qualify for a return.

3.2 Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for return shipments.

3.3 Inspection and Approval:

• Once we receive your returned item, we will inspect it to determine its eligibility for a refund. If approved, your refund will be processed within 15 business days.

4. Exceptions

• Certain items are non-refundable and non-returnable, including but not limited to:
  • Perishable goods (e.g., food, flowers)
  • Custom-made products
  • Downloadable software or digital goods

5. Contact Us

• If you have any questions or concerns about our refund and cancellation policy, please contact us at support@omnitrix.in or call +91 7065776657. We are here to assist you.